Communication Skills Training for the CPA (Currently Unavailable)

Author: David Osburn

Today’s competitive and complex business environment requires the CPA to be a strong communicator. Attend this proactive seminar and learn how to effectively communicate your position!

This course will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques, and written communications.

Publication Date: March 2018

Designed For
Sole practitioners, firm partners, CFOs, controllers, department managers, staff accountants.

Topics Covered

• Emphasize the "communication" process
• Explore techniques to improve oral communications, including telephone techniques, and written communications
• Importance of the "human" side of communications including "empathy," "ego," and "needs."
• Communications and personality types will be explored
• Session will be summarized through a series of "mini-case" studies

Learning Objectives

• Recognize how to become a stronger communicator
• Identify the communication process
• Differentiate ways to improve oral and written communications
• Describe empathy, ego, and needs and personality types as they relate to communications
• Identify and apply seminar concepts through case analysis
• Differentiate internal/external communication by a CPA
• Recognize how a CPA can best communicate openness
• Identify what is important when a person is selling themselves
• Recognize the "human issues" with communication and how a manager can best utilize them to their advantage
• Describe the best way to deal with an irate client
• Recognize space dynamics for making a presentation
• Identify roadblocks to the oral communication process
• Differentiate support of effective communication

Level
Basic

Instructional Method
Self-Study

NASBA Field of Study
Personal Development (2 hours)

Program Prerequisites
None

Advance Preparation
None