Communications Skills Training for the CPA (Completed)

Date: Thursday, February 25, 2021
Instructor: David Osburn
Begin Time:  9:00am Pacific Time
10:00am Mountain Time
11:00am Central Time
12:00pm Eastern Time
CPE Credit:  2 hours for CPAs

Today’s competitive and complex business environment requires the CPA to be a strong communicator. Attend this proactive seminar and learn how to effectively communicate your position!

This seminar will emphasize the “communication” process and explore techniques to improve oral communications, including telephone techniques, and written communications. The webinar will also cover the importance of the “human” side of communications including “empathy,” “ego,” and “needs.” Additionally, communications and personality types will be explored. The session will be summarized through a series of “mini-case” studies.

Who Should Attend
Sole practitioners, firm partners, CFOs, controllers, department managers, staff accountants.

Topics Covered

  • Emphasize the "communication" process
  • Explore techniques to improve oral communications, including telephone techniques, and written communications
  • Importance of the "human" side of communications including "empathy," "ego," and "needs."
  • Communications and personality types will be explored
  • Session will be summarized through a series of "mini-case" studies

Learning Objectives

  • Recognize how to become a stronger communicator
  • Identify the communication process
  • Differentiate ways to improve oral and written communications
  • Describe empathy, ego, and needs and personality types as they relate to communications
  • Identify and apply seminar concepts through case analysis

Level
Basic

Instructional Method
Group: Internet-based

NASBA Field of Study
Personnel/HR (2 hours)

Program Prerequisites
None

Advance Preparation
None

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